If you want to succeed in customer service in the car hire world, you above all have to show that you're a reliable company that will go to great lengths to make things easier on the customer. Find out what kind of company you should be on the look out for as a prospective car hire customer.
Look for a car company that can go the distance (literally)
You want a car hire company that is willing to go the distance to make the customer happy.
In any business, if you can eliminate the hassle of having a customer come to you when you can just go to them, you should absolutely do it, Deborah Sweeney, CEO of MyCorporation, says. Sweeney says that no matter your industry, you should make a point of delivering your product or service to your customer.
Similarly, one of Swich Rentals's distinguishing services is its door-to-door delivery service. This makes it easier on their customers who are primarily car manufacturers. Say you're the manager of a local car company and one of your vehicles is temporarily unfit for the road. We'll deliver a replacement car directly to your customer and eliminate the hassle of them hunting down Swich Rentals's dealership.
Prioritise service over surveys
Swich's great reputation in customer satisfaction shows that customer support isn't so much about satisfaction surveys as it is about focusing on revamping their services.
Business researchers and consultants Jochen Wirtz and Ron Kaufman back this theory up as they found that organisations that focus on new value-adding service ideas were most successful. Swich Rentals came up with a value-adding service with its business idea that specifically services companies such as car brand manufacturers who frequently need to hire cars out for their customers.
Accountability is key
Swich Rentals gives you a daily report of all of your cars on hire with us.
One of the best ways to show accountability is to quantify your customer service interactions in some way, according to McKinsey and Company. Swich Rentals does just that with its daily reports.
No longer do car manufacturers have to worry about whether their customer is set up with a replacement car; Swich Rentals handles it all and even gives you a daily report of all of your cars on hire with us.
To get a company that provides outstanding car hire services with unique offerings such as door to door service and daily reports, reach out to Swich Rentals today. We take pride in our focus on the customer, and we're always happy to hear from you.