What our clients think of us!
In a world of automated systems and process driven customer service, it is rare to come across someone like Scott Williams and the team at SWICH. Scott has gone over and above time and time again to ensure that my customers are treated with the care and respect I would expect from my own team. Having Scott onboard as a supplier of rental cars made my life easier as he would act as an extension of my own team by talking to my end customer directly and handling exceptions and objections without pushing back – it was like having a “white label” supplier acting as part of your own business. Scott’s dedication to customer service was paramount to the success of our rental car offering which was one of the best in the industry. Even when we were faced with the unlikely event of a vehicle not being available, Scott would advise my team in advance and would personally try and resolve the issues, and on many occasions well after business hours. Unlike many other rental car providers, being able to get directly in contact with Scott to work out a customer centric solution and then leave it in his hands to deliver saved hours of administrative effort. I would happily recommend Scott Williams and his team at SWICH to anyone looking for a rental car supplier who will treat you and your customers like they are the most important people in the world.
Swich Rentals are a professionally operated business who do what is possible to ensure high level of service is provided. The follow up process through to delivering the replacement vehicle is at optimum standards, highly recommend.
As a company we have been using Scott Williams and his team for a while I find the whole process very easy. Strongly recommend this company
I have been lucky enough to deal with Scotty and Swich on a number of occasions whilst being service manager at Warrnambool CJD & Isuzu Ute. The service that Swich offers is second to none, delivering vehicles direct to the customers door is fantastic and ensures customer satisfaction in what is usually a stressful time for the customer. After using Swich I will never use another car hire company! ~ Well done
What our customers say!
Had a loan car from Swich in Brisbane for six weeks while my car was awaiting parts from the US. The car was immaculately clean and shiny, and the guy who dropped it off about an hour after I organized it was a total legend and went out of his way to make great service even better. I cannot recommend these guys highly enough.
I recently had the pleasure of dealing with Swich Rentals due to unexpected mechanical problems with my current vehicle . The customer service received was second to none , and couldn’t be happier with the vehicle that was provided . The presentation and obvious attention to detail displayed by the vehicle was faultless . Would highly recommend these guys and look forward to dealing with them again in the near future .
Swich was wonderful to deal with when needing a replacement car whilst mine was being repaired. Very professional and friendly with high class cars to hire. would highly recommend